Refund policy
At Jhey Teodoro, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer easy returns and exchanges. Please review our policy below:
1. Return Eligibility
- Returns are accepted within 7 days from the date of delivery.
- Items must be unused and in their original condition, including packaging and tags.
- For hygiene reasons, earrings are non-returnable unless faulty.
2. How to Initiate a Return
- To request a return, please contact us at jheinifernunes@gmail.com within 7 days of receiving your order.
- Include your order number and a brief description of the reason for your return.
- We will provide you with return instructions and the address to send the item back.
3. Refunds
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to the original payment method.
- Shipping costs are non-refundable, and the customer is responsible for return shipping costs unless the item was damaged or incorrect.
4. Exchanges
- If you'd like to exchange an item, please follow the return process and place a new order for the item you want.
- Exchanges are subject to item availability.
5. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us immediately at jheinifernunes@gmail.com
- We will resolve the issue by offering a full refund or sending a replacement at no extra charge.
6. Final Sale Items
- Items marked as final sale or customized cannot be returned or refunded.
Customer Satisfaction
Your satisfaction is our priority. If you have any questions or concerns about your order, don’t hesitate to contact us. We’ll do our best to assist you!