Frequently Asked Questions (FAQ)

1. How do I care for my jewelry?

To keep your jewelry looking beautiful for longer, we recommend the following:

  • Avoid contact with perfumes, lotions, and harsh chemicals.
  • Remove your jewelry before swimming or showering.
  • Store your pieces in a clean, dry place (such as a jewelry box or soft pouch) to prevent scratches.
  • Clean your jewelry with a soft cloth to remove dirt and oils.

2. Do you offer international shipping?

At the moment, we only offer shipping within the United States.

3. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number so you can monitor the progress of your package.

4. What is your return and refund policy?

We accept returns within 7 days of delivery. To be eligible for a return, items must be unused, undamaged, and in their original packaging. If you would like to initiate a return, please contact our customer service team at jheinifernunes@gmail.com to receive instructions on how to proceed.

5. Do you offer gift cards?

Yes, we offer gift cards in various denominations. They can be purchased directly on our website and are a perfect gift for someone special.

6. How can I contact customer support?

If you have any questions or need assistance, feel free to contact us via email at jheinifernunes@gmail.com or use our Contact Us page.

7. How do I know if a product is in stock?

Our website displays real-time stock availability. If a product is out of stock, you can sign up for a restock notification, and we will inform you once it's available again.

8. Can I change or cancel my order?

We process orders quickly to ensure fast shipping, so changes or cancellations must be made within 24 hours of placing your order. Please contact us as soon as possible if you need to make changes.

9. What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal for your convenience.

10. Do you offer a warranty on your jewelry?

Yes, we offer a 1-year warranty on all our jewelry, covering any manufacturing defects. If your piece is damaged due to a defect in craftsmanship or materials, please contact our customer service team with proof of purchase, and we will assist you with a repair or replacement.

Please note that the warranty does not cover damages caused by misuse, accidental breakage, or normal wear and tear.